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Ship To Locations
At this time Blue
Evolution only ships to the United States.
Shipping & Handling Charges
Blue Evolution provides a FREE SHIPPING service for
specific orders
over $75.00.
The following free shipping
limitations apply: Valid for shipments to the 48 contiguous United States
(Customers shipping to Alaska or Hawaii should contact
our customer service team for a shipping
estimate).
Tax and shipping are not included in the $75.00 total.
Applies to orders that are eligible for standard UPS or FedEx Ground Delivery
Excludes orders that require a freight courier or "LTL" service
Orders under $75.00 (excluding tax and shipping) are
charged a $6.95 shipping & handling fee. Orders that
are too large for standard UPS or FedEx Ground delivery
service are shipped via a freight (LTL) courier and are charged a $24.95 shipping & handling fee. Customers may request expedited shipping services; i.e. UPS Next Day,
UPS Next Day Air Saver, or 2nd Day Air. Customers will be solely responsible for expedited shipping charges. Shipping and handling charges are non-refundable once the order has shipped. Lift gates and other special shipping requests are not included.
Blue
Evolution does not offer the option to bill the customer's or any third party's
shipping accounts for shipping costs.
Call Ahead Delivery
Notification and Delivery Signatures
Orders shipped
via standard UPS or FedEx Ground typically do
not require a signature for delivery. The
delivery company will leave the package at the ship-to
location. Expedited shipping services may require a
signature for delivery. Furniture, laundry room sinks, and
other large items, require a person to be present to inspect
the shipment, accept delivery, and provide a signature.
Blue Evolution will request the shipping company to call
ahead 24 to 48 hours in advance to schedule the shipment.
Most large items will be shipped via a freight courier who will call ahead to schedule a residential delivery. Scheduled deliveries which are missed by the customer, will be subject to an additional delivery fee. Additional delivery fees may vary by courier, but often start at $75.00.
Will my order ship from the Blue Evolution location in
New Jersey?
Blue Evolution orders ship from vendor distribution centers across
the country. This provides our customers with outstanding product availability.
When an order is placed, we will find the distribution centers stocking the
product(s) and ship from the center closest to the order's ship to location.
Please contact our customer service team to check product availability in a
distribution center near you.
How are large items, tables, laundry sinks, etc. shipped?
Most of our laundry sinks and tables are too large to ship via UPS or
FedEx. For those orders we will use a freight/trucking company,
often referred to as "LTL". Blue Evolution will select the shipping company and services provided. Once the order has shipped, Blue Evolution will provide a means for tracking the
shipment.
The standard residential "LTL" service is curbside delivery. Curbside service provides delivery of your item(s) to the curb at the end of your driveway. The truck driver will often ask for your assistance in unloading the item(s) from the truck and will leave the items at the curbside. This service does not include set up or assembly of items or removal of packaging materials.
Please contact our customer service team for additional shipping service options. How does the shipping process work and when should I expect
delivery?
Product availability will vary and we try our best to indicate
online when the product is usually available to ship. Some items indicate that
you should contact us for availability. Please feel free to contact our customer service team to verify any product's availability.
Typically within 24 hours after a product has shipped a tracking number will
be available and sent to email address entered during the
ordering process.
Large orders shipped via a freight "LTL" company will
typically take 3-5 business days for delivery once the product is ready to ship. Please see individual product availability information for standard lead times. Blue
Evolution will always request call ahead delivery service
for large items when delivering to a residence. Damaged Shipments
Damaged shipments are an unfortunate
reality and we would like to make the resolution process as painless as
possible. The process must start with proper customer action. The following
guidelines improve damage product resolution.
Products must be inspected immediately & thoroughly upon delivery. The
customer should note the damage to the driver so it is immediately placed on
their records.
Damaged shipments should be reported to Blue Evolution immediately via email
at customerservice@blueevolution.com
or by calling our Customer Service Team at 908-806-3002.
Note any damage to the product packaging which might indicate a mishap
during shipping.
Take digital photos of the damage and include them in your email to our
Customer Service Team.
For more information on returns and damaged
products, please see our Store
Policy page.
Please contact our Customer
Service Team
for more information.
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