Orders under $75.00 (excluding tax and shipping) are charged a $6.95 shipping & handling fee for standard UPS or FedEx ground delivery.

Oversized orders that are too large for standard UPS or FedEx Ground delivery service or require special packaging are charged a $24.95 shipping & handling fee.

Customers may request expedited shipping services; i.e. UPS Next Day, UPS Next Day Air Saver, or 2nd Day Air. Customers will be solely responsible for expedited shipping charges. Shipping and handling charges are non-refundable once the order has shipped. Lift gates and other special shipping requests are not included.

Blue Evolution does not offer the option to bill the customer's or any third party's shipping accounts for shipping costs.

Call Ahead Delivery Notification and Delivery Signatures
Orders shipped via standard UPS or FedEx Ground typically do not require a signature for delivery.   The delivery company will leave the package at the ship-to location.  Expedited shipping services may require a signature for delivery.

Items shipped via a freight or "LTL" service require a person to be present to inspect the shipment, accept delivery, and provide a signature.  Blue Evolution will request the shipping company to call ahead 24 to 48 hours in advance to schedule the shipment.

Will my order ship from the Blue Evolution location in New Jersey?
Blue Evolution orders ship from vendor distribution centers across the country. This provides our customers with outstanding product availability.

How are large items, utility sinks, chef tables, kitchen islands, etc. shipped?
Most large sinks, tables, etc., are too large to ship via UPS or FedEx. For those orders we will use a freight/trucking company, often referred to as "LTL".  Blue Evolution will select the shipping company and services provided. Once the order has shipped, Blue Evolution will provide a means for tracking the shipment.

The standard residential freight "LTL" service is curbside delivery. Curbside service provides delivery of your item(s) to the curb at the end of your driveway. This is freight shipping company standard due to the size of their trucks and their inability to park in every possible driveway location.   The truck driver will often ask for your assistance in unloading the item(s) from the truck and will leave the items at the curbside. This service does not include set up or assembly of items or removal of packaging materials.   Please contact our customer service team for additional shipping service options.

How does the shipping process work and when should I expect delivery?
Product availability will vary and we try our best to indicate online when the product is usually available to ship. Some items indicate that you should contact us for availability.  Please feel free to contact our customer service team to verify any product's availability.

Typically within 24 hours after a product has shipped a tracking number will be available and sent to email address entered during the ordering process.

Large orders shipped via a freight "LTL" company will typically take 3-5 business days for delivery.  Blue Evolution will always request call ahead delivery service for large items.

Damaged Shipments
Damaged shipments are an unfortunate reality and we would like to make the resolution process as painless as possible. The process must start with proper customer action. The following guidelines improve damage product resolution.

• Customers must thoroughly inspect the shipment before signing the bill of lading. Damages must be noted to the delivery service driver and to Blue Evolution immediately.  If the trucking company will not allow a thorough inspection, please note any suspected damages on the bill of lading. If the damage appears to be significant, please refuse the damaged package(s).
• The customer assumes responsibility of the item in its current condition once the bill of lading is signed.
• Damaged shipments should be reported to Blue Evolution immediately via email at customerservice@blueevolution.com or by calling our Customer Service Team at 866-709-5955.
• Take digital photos of the damage and include them in your email to our Customer Service Team.
  
  For more information on returns and damaged products, please see our Store Policy page.
  
  

  Please contact our Customer Service Team for more information.