Sincerely,
Your friends at Blue Evolution

Sales Tax
Blue Evolution will not charge individual state sales tax except for deliveries within New Jersey. Customers outside of New Jersey are responsible for adhering to their state sales tax requirements.

Accepted Payments
Blue Evolution accepts Visa, Mastercard, Discover and American Express credit cards. We also accept certified checks or money orders. Personal or business/company checks may also be accepted with the products shipping once the personal check has cleared.

Return & Exchange Policy
Blue Evolution would like to ensure satisfaction, but if a product does need to be returned, the following will apply:

• Returns and exchanges will only be accepted within 30 days from the receipt of the original order shipment.

• Exchanges are treated as a return and a new purchase. The same return policies apply.

• Products found to be defective within 30 days of the original receipt will be replaced.  Products must be determined defective by the manufacturer.   Products found to be defective after 30 days will fall under the manufacturer's warranty. 

• Orders returned for reasons other than product defect or damage are subject to a 30%* restocking fee.

• Items must be returned in their original packaging and condition.  The packaging includes the manufacturer's box.   Non-defective products already installed may not be returned.   Our distribution centers ship products in plain boxes to keep the manufacturer's box in its original condition. Returns must be mailed back to Blue Evolution the same way. Blue Evolution will not accept a return that has the manufacturer's packaging exposed or if the manufacturer's packaging has been altered in any way, including added tape, stickers or writing.

• To begin the return process, please send an email to customerservice@blueevolution.com for a Return Merchandise Authorization (RMA) number. You will receive an email reply with the RMA number or additional questions to complete the request within 48 hours of the RMA request.

• The RMA number must be clearly written on the return label.   Blue Evolution will not accept a return without an assigned RMA number.

• Damaged items should not be returned with greater damage than when they were received.

• Items damaged during shipping must be addressed in the following manner:

  • Items that do not require a signature:
    • Items sent via standard UPS or FedEx are delivered without the need for a signature. Items damaged with this shipping method must be reported to Blue Evolution Customer Service with in THREE (3) days of shipment receipt.
  • Items too large for standard UPS or FedEx ground delivery which require a bill of lading signature:
    • Customers must thoroughly inspect the shipment before signing the bill of lading. Damages must be noted to the delivery service driver and to Blue Evolution immediately.  If the trucking company will not allow a thorough inspection, please note any suspected damages on the bill of lading. If the damage appears to be significant, please refuse the damaged package(s).
    • The customer assumes responsibility of the item in its current condition once the bill of lading is signed.

• Custom orders may only be returned if damaged during shipping.

• Blue Evolution will pay for and coordinate shipments for any returns that are due to errors by Blue Evolution or one of its distributors. Customers are otherwise responsible for the safe return of the items and any costs associated with the shipment.

Order Cancellation
Many Blue Evolution vendors use an automated order fulfillment process which often can not be stopped once the product is being prepared for shipment. Orders may be cancelled up to 24 hours prior to their scheduled ship date. Orders cancelled with in 24 hours of the ship date or after shipping will incur a 30%* restocking fee. Order cancellation requests should be made directly to Blue Evolution Customer Service.

Shipping & Handling Costs
Please see our Shipping Policy Page for details!

Product Shipment

• Blue Evolution's primary shipping service is standard UPS or FedEx ground with drop-off and no signature required. 
• Oversized items, i.e. vanities, cabinets, large sinks, etc. are shipped via freight or common courier truck shipping companies - often referred to as "LTL" (Less than a Truck Load).
  • Oversized orders will require a signature and inspection upon delivery.
  • Refusal of truck deliveries will result in a charge for both the arrival and return freight costs, plus any incurred storage costs. There must be someone at the ship to/delivery location to sign and receive the shipments requiring a signature. Please contact our customer service department for delivery questions.
  • Most large items will be shipped via a freight courier who will call ahead to schedule a residential delivery. Scheduled deliveries which are missed by the customer, will be subject to an additional delivery fee. Additional delivery fees may vary by courier, but often start at $75.00.
  • Oversized orders shipped via standard freight (LTL) is provided with CURBSIDE service. This means the freight company will deliver the product to the end of your driveway or curb.  This is a freight company standard due to the size of their trucks and the inability to park in every possible driveway.   Please contact our Customer Service Staff for additional shipping options.

Warranties
All products are covered by a manufacturer's warranty. Blue Evolution LLC does not provide additional warranties and can not be held responsible for damage due to customer negligence. Blue Evolution does not warranty any labor charges incurred by the installation of a product bought through Blue Evolution. Labor charges are the sole responsibility of the customer.

Defective Items
Items that are found to be defective are covered by the manufacturer's warranty. The manufacturer should be contacted for warranty service and will typically replace the damaged part or product at no charge. Blue Evolution is happy to assist in contacting the manufacturer to begin the troubleshooting process.

Special Orders
Blue Evolution welcomes special order items. Special order delivery varies by product. Special order items may not be returned. Please feel free to contact our Customer Service Department at customerservice@blueevolution.com for additional information on our store policies.